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Terms and Conditions

Terms & Conditions

Last updated: 1 October 2026

Welcome to Kylie Bleu. These Terms and Conditions govern your use of the Kylie Bleu website at https://kyliebleu.co.za and your purchase of products through our online store.

By accessing this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or completing a purchase.

1. About Kylie Bleu

Kylie Bleu is a South African retailer and manufacturer offering essential oils, aromatherapy, wellness, bath and body, hair care, home and office products, and selected specialised products.

In these Terms and Conditions, “Kylie Bleu”, “we”, “us” and “our” refer to Kylie Bleu. “You” and “your” refer to visitors and customers using our website.

Contact details

2. Use of Our Website

You agree to use this website for lawful purposes only. You may not use the website for fraudulent activities, attempt unauthorised access, interfere with its operation or security, or reproduce website content without permission.

We reserve the right to restrict access where we reasonably believe the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability and prices are accurate.

Product images are illustrative and may differ slightly from the actual products. Packaging, colours, labelling and the appearance of certain natural products may vary.

Product availability and descriptions may change from time to time.

If a product becomes unavailable after an order is placed, we will contact you to discuss an appropriate solution, including a replacement, revised delivery arrangement or refund where applicable.

4. Prices

All prices are displayed in South African Rand (ZAR). VAT is included where applicable.

Prices may change without prior notice. The price applicable to an accepted order will generally be the price displayed at checkout when the order is placed, subject to genuine pricing errors and applicable law.

Any applicable shipping charges will be displayed during checkout before payment is completed.

5. Orders and Order Confirmation

When placing an order, you must provide accurate contact, billing and delivery information.

An electronic order confirmation acknowledges receipt of your order. Orders remain subject to product availability, payment verification and fulfilment.

If we cannot fulfil an order, or if an obvious pricing or product information error occurs, we will contact you where reasonably possible. If an order is cancelled after payment, any refund due will be processed in accordance with our Returns & Refunds Policy and applicable law.

6. Payment

Payment methods available at checkout may include credit or debit cards, EFT or other payment services made available through the online store.

Cash on delivery is not available unless expressly offered at checkout.

Orders will generally be processed after payment has been received or verified.

Payments may be processed by third-party payment service providers. Their processing and security procedures may be subject to their own terms and policies.

7. Delivery

We deliver within South Africa using selected courier and delivery partners. Delivery options, charges, estimated delivery times and any applicable free-shipping offers are displayed on the website or at checkout.

For full details, please refer to our Delivery & Shipping Policy.

8. Returns and Refunds

Returns, exchanges, cancellations and refunds are handled in accordance with our Returns & Refunds Policy and applicable South African law.

Nothing in these Terms and Conditions excludes or limits any mandatory rights you may have under the Consumer Protection Act or other applicable legislation.

9. Essential Oils, Wellness and CBD Products

Product information is provided for general informational purposes and is not a substitute for professional medical advice.

Products must be used according to their labels, instructions and warnings. Customers should check ingredients and suitability before use and seek advice from a qualified healthcare professional where appropriate.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Keep products out of reach of children and follow all product-specific safety instructions. Additional restrictions or warnings may apply to individual products.

10. Customer Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials and ensuring your account information is accurate.

Please notify us if you become aware of unauthorised access to your account.

We may restrict or suspend accounts reasonably suspected of fraudulent activity or misuse.

11. Intellectual Property

Website content, including logos, branding, photographs, graphics, product descriptions, text and design elements, is owned by or licensed to Kylie Bleu or the relevant rights holders.

You may not reproduce, distribute, modify or commercially exploit this content without prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use third-party payment providers, courier services, social media platforms and external websites.

We are not responsible for the content or availability of third-party websites or services outside our reasonable control. Your use of those services may be subject to their own terms and policies.

13. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, temporary interruptions may occur because of maintenance, technical issues, hosting problems or circumstances outside our reasonable control.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under South African law.

To the extent permitted by law, Kylie Bleu is not responsible for losses caused by circumstances outside our reasonable control, including third-party service interruptions or courier delays.

15. Privacy and Personal Information

We may collect and process personal information to process orders, arrange delivery, manage customer accounts, respond to enquiries, provide customer support and meet our legal obligations.

For further information about how we collect, use and protect personal information, please refer to our Privacy Policy.

16. Electronic Communications

When you use our website or communicate with us electronically, you consent to receiving electronic communications relating to your orders, account and customer service, where permitted by law.

17. Reviews and Customer Content

Where reviews or other customer content are permitted, submissions must be lawful and must not infringe another person’s rights, contain malicious material or be fraudulent or misleading.

We reserve the right to remove content that breaches these requirements. Any use of customer-submitted content for promotional purposes will be subject to applicable law and any necessary permissions.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on this page, together with the date of the most recent update.

Changes will not remove rights that customers have already acquired under applicable law.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Disputes will be dealt with in accordance with applicable South African law, including any applicable consumer protection legislation.

20. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Kylie Bleu

Email: info@kyliebleu.co.za
Telephone: 011 678 0720
WhatsApp: 084 788 6575
Website: https://kyliebleu.co.za

Kylie Bleu – Always Safe, Always Pure.

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